Frequently Asked Questions
Everything you need to know about your new Pilgrim jewellery
What materials are Pilgrim jewellery items made from?
All our jewellery is handcrafted using high-quality materials including brass or zinc, and plated with real 14k gold or silver. Our products are 100% lead and nickel-free, making them safe for sensitive skin.
How should I care for my jewellery to ensure it lasts?
To maintain the shine of your pieces, we recommend removing them before showering, swimming, or exercising. Avoid direct contact with perfumes and lotions, and store your jewellery in a cool, dry place.
What is your shipping policy and delivery time?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Tracking information is provided once your order is dispatched.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Does my jewellery come with a warranty?
All Pilgrim jewellery is covered by a 1-year warranty against manufacturing defects. If your piece experiences an issue within this timeframe, please contact our customer service team with your proof of purchase.